Contact : Frequently Asked Questions
Please take a look at our frequently asked questions and do not hesitate to contact us for any clarification or further information. Thank you for visiting Typenex online.
Click on questions below to reveal their answers:
Do Typenex Barcode Blood Bands work with any Blood Bank Information
System?
- Typenex Barcode Blood Bands work with any 510(K) approved information system, as long as the barcode scanners can read GS1-128 linear barcodes. Many 2-D barcode readers can read linear barcodes in addition to 2-D, so please check with your scanner manufacturer.
Why does Typenex have 5 colors of the Original and Next Generation blood
bands?
- Typenex has many US customers who were required to change their blood band colors because of state by state “alert wristband” color standardizations to cut down on confusion among nurses at different facilities.
Typenex now offers red, green, yellow, blue and orange blood bands in both Next Generation Barcode Blood Band versions, as well as the Original Blood Band.
How many of each product are in a case?
- Original Bands (any color): 15 cartons of 10 bands each (150 total bands/case)
- First Generation Barcode Bands (red/yellow): 8 cartons of 18 bands each (144 total bands/case)
- Next Generation Barcode Bands (any color, any version): 15 cartons of 10 bands each (150 total bands/case)
- R3 Attachment System: 6 cartons of 10 bands (60 total bands/case)
- TypeSafe Segment Sampling Device: 2 bags of 500 units each (1,000 total units/case)
What training materials are available for Typenex products?
- Our website provides a number of resources for our customers to learn from, share and train with, these are listed below:
- Demonstration Videos
- Located on each product specific page
- QuickTime files
- All are also available on Youtube at: http://www.youtube.com/user/typenexmedical
- Product Information Sheets
- Located on each product specific page
- Printable PDF files, 8.5x11” letter size
- Nursing Station Posters
- Located on each product specific page
- Printable PDF files, 11x17” poster size
- Presentations for Training/Tutorials
- Located on each product specific page
- Printable Power Point slides, size for printing at your discretion
- To discuss specific in-service training needs, please contact your sales representative.
What is the relationship between Typenex and Baxter***?
- Typenex Medical, LLC and Baxter are independent companies. Typenex was purchased from Baxter in 2004 and all customers were transferred directly to Typenex. *** "Baxter" is a registered trademark of Baxter International, Inc.
What if I need to return my Typenex product?
- Please contact your sales representative for further instruction for returns, as you will need a Return Authorization Number (RA#). Returns go to:
World Marketing - Chicago
Attention: TYPENEX (RA#)
7950 Joliet Road, Suite 200
McCook, IL 60525
Specifics on Typenex Medical's return policy can be found here.
What if my order arrives damaged?
- If the damage is excessive, do not accept the shipment. Mark on the carrier's freight bill, "Shipment refused, damaged. Return to shipper." Please notify customer service immediately.
How do I provide product-specific feedback?
- Please email your feedback to customer service and they can direct you to the appropriate department. Be prepared to provide as much detail as you can, as well as a means to contact you for follow up.
Updated May 2009
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